Information about us
www.tes-uk.com (our site) is a website operated and controlled by Total Engine Support Limited for and on behalf of the TES Aviation Group (we or us or our). TES Aviation Group comprises TES Aviation Services Limited, TES Aviation Limited, Total Engine Support Limited, EFPAC Limited, TES (535E4) Limited, TES Holdings Limited and TES Parts Limited. This privacy policy is general for our site and the TES Aviation Group.
For the purpose of the Data Protection Act 1998 (Act), the data controller is Total Engine Support Limited of Aviation House, Brocastle Avenue, Waterton Industrial Estate, Bridgend, CF31 3XR, a company registered in England and Wales under company number 03110892.
This privacy policy
We are committed to protecting and respecting your privacy, and the confidentiality of your personal data. This privacy policy (together with any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read this document carefully to understand our views and practices regarding your personal data and how we will treat it. By using our site and submitting your information to us you agree that we may use, hold and process (as applicable) your information in accordance with this privacy policy.
What kind of information is collected and how?
We only collect personal information such as your name, email address, telephone number and company, which you have voluntarily provided either by entering this information via the relevant Parts Search entry screen, or by e-mailing this information to us.
IP addresses and cookies
When you visit our site we collect details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of our site. We collect this information in a way that does not identify anyone. We do not make any attempt to find out the identities of those visiting our site.
We use Google Analytics to help analyse the use of our site. This is a web analytics service provided by Google, Inc. (Google). Google Analytics uses “cookies”, which are text files placed on your computer, to help us analyse how users use our site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our site, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our site. By using our site, you consent to the processing of data about you by Google in the manner and for the purposes set out above. You can find out more about the use of cookies and how to switch off cookies on www.cookiecentral.com.
Where we store your personal information
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us, or for one of our suppliers or sub-contractors. By submitting your personal information, you agree to this transfer, storage and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of the data transmitted by you to our site, and any such transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of the information
We process and store data collected via our site only for the purpose for which it was provided by clients or applicants. We may use information about you in the following ways:
• to better understand how users use our site and to ensure that content from our site is presented in the most effective manner for you and for your computer;
• to provide you with information, products or services that you request from us, where you have consented to be contacted for such purposes, for example where you submit an enquiry to us using our Parts Search entry screen; or
• to carry out our obligations arising from any contracts entered into between you and us.
If you have previously agreed to us using your personal information in this way, you may change your mind at any time by writing to or emailing us at contactus@tes-uk.com.
Disclosure of personal data
The information that we collect, or that you provide to us, will be used by the companies in the TES Aviation Group for the purposes outlined in this privacy policy. We do not disclose your data to third parties for purposes such as market research or other types of marketing. We will not sell, distribute, share or lease your personal information to any third party or person outside of TES Aviation Group without your permission, except under the conditions explained and outlined below:
• we only disclose data collected via our site if this is necessary in order to process your enquiry;
• if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or to protect the rights, property, or safety of any of the TES Aviation Group companies, our customers, or others;
• in the event that we sell or buy any business or assets, in which case we may disclose your personal information to the prospective seller or buyer of such business or assets; or
• if any of the TES Aviation Group companies or a substantial amount of its assets are acquired by a third party, in which case personal information held by us about our customers will be one of the transferred assets.
Links
Our site may, from time to time, contain links to and from the third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request made by you to us may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Changes to our privacy policy and enquiries
From time to time, this privacy policy may require some adjustments. We therefore recommend that you review our site periodically. Any amendments to our privacy policy will be displayed on this page. Please note that any amendments to this privacy policy will have no retrospective effect and therefore no impact on the manner in which any data collected before the amendment was processed.
Further information and contact details
You can contact Total Engine Support Limited if you have any questions regarding how we hold or process personal data related to you. Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to contactus@tes-uk.com.